Frequently Asked Questions
Will ISEA Retirees help me with insurance questions or help me get a claim paid?
Yes, we will make certain the claims have been submitted to Medicare (when applicable) and to your insurance plans, following your health administrator's regulations. We have an experienced Insurance Division to help ISEA Retiree members with insurance matters or to file claim appeals when required.
Do I have coverage for a hearing aid and exam?
Coverage for these services can vary depending on whether you retired as a teacher, university or state retiree. Please contact your insurance carrier at the telephone number listed on the back of your insurance card to ascertain your eligibility for these benefits. To avoid the frustrations of being put on hold or with leaving messages when calling your insurance company, you may call ISEA Retirees.
Do I have coverage if I vacation outside the state in which I live?
If you have insurance coverage other than the state's United Health Care Plan (UHC), you should consult your insurance company for eligibility of out of network services. UHC may cover services outside of Illinois and within the continental United States.
Do I have insurance coverage when I travel outside of the U.S.?
Those who have a Medicare Advantage Plan do NOT have coverage and must obtain travel insurance during the time they are outside of the Continental U.S. We do suggest you check and verify this with the insurance carrier listed on your insurance card.
Whom do I contact when my spouse dies?
The Social Security Administration at 1-800-772-1213 (TTY 1-800-325-0778) and the appropriate Retirement System. The telephone number and address for specific Retirement Systems may be found below:
State Employees Retirement System
State University Retirement System
General Assembly Retirement System
Judges' Retirement System
Teachers Retirement System
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